MGMT 342 - Total Quality Management

Lecture Hours: 3
Lab Hours: 0
Credit Hours: 3
Terms Offered: Fall

An introduction to quality systems and quality management through a survey of the various philosophies, principles, techniques and procedures used by businesses, industries, and other organizations to assure customer satisfaction of products, processes, and/or services. Presents the managerial concepts and quantitative tools necessary for the effective management of quality in a manufacturing or service business. Prerequisite: IS 322 and MGMT 331 with a grade of “C” or higher.