2020-2021 Catalog with Addendum 
    
    Mar 28, 2024  
2020-2021 Catalog with Addendum [ARCHIVED CATALOG]

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MGMT 342 - Total Quality Management


Lecture Hours: 3
Lab Hours: 0
Credit Hours: 3
Terms Offered: Fall

An introduction to quality systems and quality management through a survey of the various philosophies, principles, techniques and procedures used by businesses, industries, and other organizations to assure customer satisfaction of products, processes, and/or services. Presents the managerial concepts and quantitative tools necessary for the effective management of quality in a manufacturing or service business. Prerequisite: IS 322  and MGMT 331  with a grade of “C” or higher.



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