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Oct 05, 2024
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MGMT 342 - Total Quality Management Lecture Hours: 3 Lab Hours: 0 Credit Hours: 3 Terms Offered: Fall
An introduction to quality systems and quality management through a survey of the various philosophies, principles, techniques and procedures used by businesses, industries, and other organizations to assure customer satisfaction of products, processes, and/or services. Presents the managerial concepts and quantitative tools necessary for the effective management of quality in a manufacturing or service business. Prerequisite: IS 322 and MGMT 331 with a grade of “C” or higher.
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