CONR 622 - The Organizational Ombudsman

Lecture Hours: 3
Lab Hours: 0
Credit Hours: 3
This course will explore the historical development of the organizational ombudsman function within the arena of alternative dispute resolution. Students will learn about the ombudsman function in terms of its role in identifying, resolving, and leveraging conflict in order to produce a more collaborative and productive organization. Fundamental to a study of the ombudsman function will be an understanding of the basic principles of the organizational ombudsman function: confidentiality, independence, neutrality, and informality. The ethical standards, dilemmas, and challenges of the role will also be identified. Prerequisite: CONR 602, CONR 603, CONR 604, and CONR 606.